1.Order
2.Prisgaranti
3. Payment
4.Delivery
5. Right of complaint
6. Validity of the gift card
7. Lost or stolen gift card
8.Refund
9. Right of withdrawal
Disclaimer
11. Complaints - overview and links
1.Order
Ordering gift cards can be done via the website, emails, or telephone inquiries. The gift cards can be presented in different ways, either in a nice gift box or via an e-voucher. The experiences are offered either by OurStuff itself or carefully selected third party suppliers .
A multi-use gift card is a gift card that can be used in countries with different tax and VAT rates. Please note that the contractor changes from OurStuff to the selected providers at the time of booking and may be subject to different tax and VAT rates.
2.Prisgaranti
OurStuff offers wants to be the sender of the market's best quality and service, and at the same time we would also like to provide a price guarantee if similar identical goods are found cheaper elsewhere within 4 weeks. Therefore, you can always get the price difference refunded without any hassle, and we will confirm with a small box of chocolates.
3. Payment
OurStuff receives payment with various payment cards. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner
OurStuff uses an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that you can not read your information.
4.Delivery
When ordering, you can choose your desired delivery method. OurStuff can send the purchased gift card to you or directly to the person who receives it.
If you place your order before 16.00 on a weekday (Monday to Friday), OurStuff sends the purchased gift card the same day as the order is received. Orders placed on weekends or public holidays will be shipped the next business day.
5. Right of complaint
If you have had a bad experience with one of our third-party vendors, OurStuff cannot be held responsible for this. Any damage is subject to the third party provider's limitations of liability.
In the event that you wish to lodge a complaint, please contact the third party providers directly. However, if you have an unsatisfactory experience, please make OurStuff aware of this so that we can assist you with any future complaints.
By law, you must contact us within a reasonable time after you have had a negative experience; it is recommended that you contact us immediately after using your gift card. Neither OurStuff nor the third party provider can be held liable for any amount in excess of the gift card value.
We always recommend that something arises that does not live up to the customer's expectations during even experiences, so contact OurStuff immediately so we can try to solve the problem immediately.
Should one of our own experiences not live up to your expectations, you will of course contact us directly.
6. Validity of the gift card
The gift card is basically valid for 3 years. However, over time, minor changes in accessibility and content may occur.
Gift cards that are older than 3 years, however, we will always find a solution to redeem, and we always recommend contacting us. OurStuff's interest is that all our customers have a good experience, and we do not speculate that gift cards will not be redeemed.
7. Lost or stolen gift card
As the recipient of the gift card, you are responsible for lost cards and any misuse or unauthorized use of the gift card.
OurStuff offers to replace a gift card if you can present a receipt for the purchase and the gift card number and the gift card has not been redeemed. You must contact OurStuff as soon as you discover that the gift card has been lost or stolen .
8.Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
9. Right of withdrawal
There is a 14-day full right of return on items purchased in our Webshop. However, not the chocolate in the box. The period is calculated from the day you receive the order.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after.
The notice must be given per. mail to info@ourstuff.dk or by phone at 27209020. In the message, you must make us clearly aware that you want to exercise your right of withdrawal.
The condition of the box when you send it back. The box must be returned in the same condition as on receipt, otherwise DKK 50 will be set off.
There is no right of withdrawal on the chocolate in the box, and DKK 50 will always be set off for the chocolate.
Disclaimer
Please note that participation in some of the experiences may be associated with the risk of injury or accident.
Participation in these experiences is at your own risk and risk. OurStuff is not responsible for any damages or accidents that may occur in connection with or after participating in these experiences.
Including damage to your person or objects that may belong to you. Likewise, OurStuff is not responsible for property or persons caused by you to third parties.
Should you cause lockers on equipment, etc., you will be liable for damages.
We recommend that you always check your own insurance before participating in an experience that is either offered directly by OurStuff or through one of our third-party providers .
11. Complaints - overview and links:
OurStuff only wants satisfied customers and should there be situations where we have not lived up to your expectations, you are very welcome to contact the company's owner Henning Bruun at hb@ourstuff.dk or tel. 0045 27209020. So together we find a good solution. Should this unexpectedly not be the case then you can complain to:
Center for Complaint Resolution
House of Boards, Toldboden 2
8800 Viborg
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
If you file a complaint here, you must provide our E-mail address: info@ourstuff.dk
We reserve the right to make errors and omissions in prices and descriptions, as well as any printing errors.
Wishing you a good customer relationship
Team
OurStuff
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